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What to do if you forget a password

Distinguish an app unlock password from a recovery phrase, understand available recovery paths, and avoid unsafe shortcuts when a password is forgotten.

Verify independentlyOffline backup
What to do if you forget a password
01 / Suggested workflow

Work through the key checks

01

Step 1

Identify whether you forgot the app unlock password or lost the recovery phrase.

02

Step 2

Check that a verified offline backup is available before resetting anything.

03

Step 3

Use the standard recovery workflow on a trusted device, not an unknown recovery service.

04

Step 4

Treat claims of guaranteed recovery without valid credentials with skepticism.

What to do if you forget a password
03 / Limits and risks

Know both the value and the limits

This guide explains safer handling principles. Exact features, supported networks, and recovery steps can vary by version and device; verify details against trusted product information.

Treat any request to upload a recovery phrase, private key, or activation payment as a warning sign.

Make a safer start

Ready for your next step?

Verify the source, protect your backup, and take control of your wallet setup.

⬇ Download NowNever disclose your recovery phrase or private key.